Privacy Center

Delete Your HiGO Account

At HiGO, we respect your privacy and your right to control your personal information.

What happens when you request deletion?

  • Your passenger or driver account will be permanently closed.
  • Your profile information will be deleted.
  • Your saved locations will be removed.
  • Your trip history will no longer be accessible from your account.
  • Your wallet will be closed after any outstanding balances or obligations have been resolved.
  • Your personal information will be deleted or anonymized where legally permitted.

Records we may retain

Certain records may be retained where required by Nigerian law or for fraud prevention, tax, financial reporting, dispute resolution, safety or regulatory compliance. These retained records are securely stored and are not used for marketing purposes.

Payment transaction records
Financial settlement records
Driver KYC verification records where legally required
Fraud investigation records
Safety incident reports
Tax, dispute resolution and regulatory compliance records

Before deleting your account

You have completed all active trips.
Your wallet balance is ₦0.
There are no pending disputes.
Drivers have completed all pending payouts.

Option 1: In the HiGO App

Open the HiGO App, then go to Profile → Settings → Delete Account and follow the confirmation steps.

Option 2: Email

Email privacy@hiconnectgo.com with the subject Delete My HiGO Account. Include your full name, registered phone number, email address if available and an optional reason.

Processing time

Most requests are completed within 7 business days. Some requests requiring identity verification may take up to 30 days.