1. Acceptance of Terms
By accessing the HiGO website, app, driver tools or related services, you agree to these Terms of Service. If you do not agree, do not use the services.
Legal
Terms of Service
The basic rules for using HiGO services, websites and apps.
2. About HiGO
HiGO is owned by Hiconnect Global Services and provides technology that connects riders, drivers, partners and service providers. Abuja is the pilot market, with expansion planned across Nigerian cities.
3. User Responsibilities
You agree to provide accurate information, keep your account secure, follow applicable laws, treat other users respectfully and use HiGO only for lawful purposes.
4. Riders, Drivers and Partners
Riders are responsible for booking honestly and paying agreed fares. Drivers and partners are responsible for valid documentation, safe conduct, roadworthy vehicles and compliance with onboarding requirements.
5. Payments and Fares
Fare estimates, payment options and promotions may change as the platform evolves. Any confirmed payment obligation must be settled through the approved payment methods shown in the app or agreed by HiGO.
6. Safety and Verification
HiGO may use identity checks, phone verification, location data and support tools to improve trust and safety. Verification does not remove each user's responsibility to act safely and lawfully.
7. Service Availability
Services may be unavailable, delayed or limited due to network issues, pilot-market operations, third-party providers, maintenance, regulation or events outside our control.
8. Limitation of Liability
To the fullest extent allowed by law, HiGO and Hiconnect Global Services are not liable for indirect losses, lost profits or issues caused by third parties, user misconduct or events outside reasonable control.
9. Changes to Terms
We may update these terms as the platform grows. Continued use after updates means you accept the revised terms.