1. Information We Collect
We may collect your name, phone number, email, location, trip details, device information, payment references, support messages and documents needed for rider, driver or partner verification.
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Privacy Policy
How HiGO handles personal information while building trusted mobility and digital services.
2. How We Use Information
We use information to provide rides and services, verify users, improve safety, process payments, support customers, prevent fraud, communicate updates and improve the HiGO platform.
3. Location and Trip Data
Location data helps connect riders and drivers, estimate fares, support live tracking, improve safety and understand city mobility patterns. Location use depends on the permissions you grant on your device.
4. Sharing Information
We may share necessary information with riders, drivers, payment processors, support providers, verification partners, regulators or law enforcement where required by law or needed to operate the service.
5. Data Security
We use reasonable technical and organisational measures to protect data. No online system is completely risk-free, so users should also protect their accounts and devices.
6. Your Choices
You may contact us to update information, ask privacy questions or request account support. Some records may be retained where needed for legal, safety, fraud-prevention or accounting purposes.
7. Children
HiGO services are not intended for children who cannot lawfully enter into digital service agreements or use transport services without appropriate supervision.
8. Updates to This Policy
We may update this Privacy Policy as HiGO grows. The latest version will be posted on this page with an updated date.